FAQ

1 What is Quess GTS?
Quess GTS is a leader in Digital Transformation providing IT consulting, solutions integration and managed services. We offer a wide range of services including low-code Digital platform implementation, mobile app development, cloud migration, cybersecurity prevention, automation, AI and data analytics. We are also specialists in Commercial Insurance platform modernization combining our industry recognized solution, with advanced technology, business process management, and global delivery.
2 What industries does Quess GTS specalize in?
We cater to a diverse range of industries, including insurance, financial services, healthcare, HR/Benefits, credit unions, manufacturing, retail, and more. Our expertise allows us to adapt our services to various sectors and deliver solutions that drive growth and innovation.
3 How can Quess GTS help my business?
Quess GTS provides comprehensive Digital solutions that transform your business processes, enhance productivity, and improve customer experience. Whether you need Digital transformation strategies, Public or Private Cloud Migration, Cyber Security Prevention or Managed Services, we will partner with you in achieving your goals efficiently and effectively.
4 What is the process for engaging Quess GTS services?
To engage our services, simply visit our website and fill out the contact form or reach out to us through the provided contact details. Once we receive your inquiry, our team will get in touch with you to discuss your requirements in detail, schedule a demo or outline actionable steps to meet your needs.
5 Are your services scalable?
Yes, our services are scalable to accommodate the evolving needs of your business. We understand that as your business grows, your technology requirements may change. Our team will work closely with you to ensure our solutions can scale and adapt to support your expanding operations effectively. We can draw resources from over 43,000 consultants for spike needs due to mergers & acquisitions, new business launches, data center consoilidation or large enterprise development and modernization efforts.
6 Can you provide maintenance and support for the solutions you develop?
Yes, we offer maintenance and global support services to ensure your solutions remain current and optimized. Many customers request our team to collaborate with their teams for infrastructure management, Cyber services, M365 migration, Cloud hosting and optimization, Automated testing, Insurance Platform processing, Third Party Hosting and Support and Digital Transformation with our Low Code Center of Excellence.
6 Can you provide maintenance and support for the solutions you develop?
Yes, we offer maintenance and global support services to ensure your solutions remain current and optimized. Many customers request our team to collaborate with their teams for infrastructure management, Cyber services, M365 migration, Cloud hosting and optimization, Automated testing, Insurance Platform processing, Third Party Hosting and Support and Digital Transformation with our Low Code Center of Excellence.
7 Do you provide training for using the solutions you develop?
We offer comprehensive training sessions to ensure your team is equipped with the necessary knowledge and skills to effectively utilize the solutions we develop. Our training programs are tailored to your specific requirements and can be conducted onsite or remotely.
8 Can Quess GTS help with legacy system modernization?
Yes, Quess GTS can assist you in modernizing your legacy systems or upgrading leading Third Party Applications such as ServiceNow, SAP, Salesforce.com, Pega and other similar ssystems. We understand the challenges that come with outdated technology and can help you migrate or upgrade your legacy systems to more efficient and scalable solutions. Our team will analyze your existing infrastructure, identify areas for improvement, and propose modernization strategies that align with your business goals. These strategies may include UI/UX changes, API access, Digital Low-Code platform integration, and Cloud migration.
9 What is the extent of data services provided?
Quess GTS provides the full array of data migration services (Oracle, SQL, Open Source), BI Tools (Power BI and Tableau), Data Anaytics/Data Lake (Snowflake/Data Bricks) and other related services to provide actionable insights to our customers.
10 Does Quess GTS have expertise in AI/Generative AI such as ChatGPT
Quess GTS Digital transformation advisory services will assist our customers in innovative way of introducing advanced AI technologies into key business functions and process including our partnership with Neutrinos Intelligent Document Processing solution.
11 What services are included in Managed Services
Quess GTS offers the full range of Cyber, Network, Data, Storage, Cloud Hosting, On-Premise, Co-Lo and Application Support Services. We offer US and global help desk supwith SLAs aligned with Level 1-3 models. We use ServiceNow as our ITSM but can integrate with any system. We have several Data Center locations and also teams with market leader Cyxtera for hosting and managed services support.
12 Does Quess GTS provide IT infrastructure setup and management services?
Quess GTS offers end-to-end IT infrastructure setup and management services. Whether you need assistance in setting up a new infrastructure or optimizing your existing one, we can provide a roadmap of quick hits and longer term enhancements to reduce cost, ensure security and optimize performance. Our team will assess your requirements, design an efficient and secure network architecture, deploy hardware and software components, and provide ongoing maintenance and support to ensure your infrastructure remains reliable and scalable.
13 Does Quess GTS offer Business Continuity Services?
As part of our managed services and hosting offerings, we offer optional business continuity, backups and disaster recovery services.
14 What products are supported on Quess GTS Insurance Platform.
The Integrated Insurance Platform (IIP) was built for Commercial P&C and Specialty coverages for MGAs, TPAs, Carriers and Brokers. Over 20 major carriers and 30 MGAs/TPAs are running their new business submissions on our system.
15 Does the Quess GTS Insurance solution model include documentation? Is itextendable to include additional elements for various Products.
Yes, the data model is extendable and can be customized to capture additional data elements as per requirements from customer. It does come with a standardized framework and documentation.
16 What is the average time line for implementation?
Implementations average 90-120 days based on scope, number of products and number of integrations.
17 Does Quess GTS offer flexible financing for IIP
As part of attracting MGAs/MGUs, Newcos or New Ventures from carriers , we offer a flexible model that grows as you grow. This reduces upfront costs and reinforces our partnership model to support Digital modernization.
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