Credit Risk Management processes are your insurance policy against putting all your eggs in one basket. From first and third party collections to fraud prevention and chargebacks management, we deliver results through robust technology drivers and process expertise.
Executive Director and Group CEO
Guru is the Executive Director and Group CEO of the company. A founding member, Guru was the fourth employee of the company. He has more than 25 years of experience of industry experience, including leadership roles at GE Health, Hewitt Associates and People One Consulting. Guru is a Stanford Ignite Graduate from the Stanford University Graduate School of Business, in addition to having a Master’s in Business Administration. Over the years at Quess, Guru has built the Work Force Management Platform to be an industry-leading one, set up the Shared Services Centre, integrated the Asset Management Business, and has been part of the team that takes key decisions at the corporate level. A natural leader, Guru has keen interest in photography and restoring Vintage vehicles.
Managing Director & Group CEO
Suraj is a tenured professional with over 20 years of global business experience. An engineering graduate from the National Institute of Technology in Surat and a PGDM from the Indian Institute of Management in Ahmedabad, he spent two decades working at McKinsey & Company before joining Quess. During his tenure at McKinsey, he played an instrumental role in establishing the Firm’s African Tech Media and Telecom practice, and transforming the Philippines Office as the Managing Partner for the country. He was presented the Young Alumni Achiever Awards 2019-20 for Corporate Leadership by IIM Ahmedabad. Suraj is a passionate photographer and vinyl collector
SR. Vice President – Infrastructure Business
Michael F. Wright is responsible for infrastructure product development, technology strategy, and day-to-day operations of MFX (US, Canada, and LATAM) datacenter and infrastructure, a field in which he has more than 25 years of experience. More than two decades of this time has been dedicated to the insurance and financial services industry. Prior to joining MFX, Michael managed a number of operational units at American International Group (AIG). During his first six years at AIG, Michael supported the company’s domestic operations and global systems by providing management oversight to the technical staffs of the various AIG business units around the globe. His last four years at AIG were focused on managing high profile accounts with executive responsibilities in the AIG Technology Services division.
Chief Executive Officer
Anand Ramakrishnan is the CEO of MFX India and Qtek Systems. He has over 20 years of industry experience. In his current role, he is responsible for the management and expansion of IT Managed services division of the Company. Prior to joining MFX India and Qtek Systems, he has handled senior management roles in Wipro, HCL Infosystems, CMS IT Services and Sonata Software. In his last assignment, he served as the Chief Strategy Officer of CMS IT Services. He was also instrumental in setting up and growing the IMS business for HCL Infosystems and growing the Cloud Computing business of Wipro. Experienced in Business Strategy, Leadership and P&L Management, Anand has built multiple businesses and turned them into profitable entities in the past. Anand is a Mechanical Engineering Graduate and holds a Master’s Degree in Management from TAPMI.
President & Chief Operating Officer
David L. McDonough is responsible for the day-to-day operations of all divisions of MFX (US, Canada, and LATAM) business operations including finance and the consulting business. A seasoned executive with more than 31 years of diversified business experience at senior management and executive levels, Dave initially served as the Chief Financial Officer for MFX, but as the organization grew, he progressively took on more extensive responsibilities. Dave’s leadership in a number of successful and critical initiatives led to his appointment as MFX Chief Operating Officer. Prior to joining MFX, Dave most recently served as Vice President and Chief Information Officer of Crum & Forster Insurance Company where he was responsible for all information technology services, reporting to the President. His duties also included responsibility for contract and outsourcing management, budget management, systems development and project management.
President – Quess GTS
Pinaki Kar is the President of our Global Technology Solutions business and spearheads our IT services & Staffing business, Business Process Management and Customer Life Cycle management business across India, US, Canada and Singapore. Pinaki has over 23 years of experience in the industry and has an exemplary track record of driving growth in Global Technology Services. In his last assignment with Zensar Technologies, Pinaki was the President & Chief Executive of Infrastructure Management & Cloud Solutions. Prior to joining Zensar, Pinaki was the CEO & President of Wipro Infocrossing where he had the opportunity to execute a gamut of roles spanning P&L leadership, Geography Head, Sales & Marketing, M&A, Corporate Development & Strategy.Pinaki holds a Bachelor’s degree in Production Engineering from Jadavpur University and a PGDBM from XLRI Jamshedpur. He has been a keynote speaker in leading industry forums like Gartner Summit and IDC Conclave. He has also represented the Indian IT Industry as a member of the Prime Minister’s business delegation during the then PM’s state visit.
Chief Executive Officer
Ashish is an MBA from Purdue University, USA and has an undergraduate degree in Architecture. He is an entrepreneurial leader with 24 years of diverse experience in Business Process Outsourcing, Global Operations, Banking and Analytics. In his previous assignment, he spent 7.5 years leading global P&Ls in BFSI BPO. He also led the Global Consumer Banking and Cards P&L, helping the business grow exponentially spread over the globe with operations in India, Middle-east, Philippines, UK, US and Mexico. He was also responsible for successfully realigning the strategy to be a BPaaS driven business. Additionally, he was responsible for driving all large and strategic deals. Ashish has a track record of driving exponential growth in his units with experience in driving deals, setting up operations, driving a culture of operations excellence, and disciplined margin management.
