Providing HRO Solution for a large Transport MNC

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Client Overview :

Client is the logistics arm of a dotcom MNC taking care of delivery of goods to its customers across India. It has more than 225 delivery hubs spread across India including tier 2 and tier 3 cities – head count varying between 15000 and 35000 during festive seasons.

Definition

  • Difficulty in handling large and very dynamic workforce.
  • Tracking and maintaining various sources of attendance – biometric, web attendance and areas where internet facility or biometric data transfer is not feasible.
  • Need to control and validate excess work and overtime.
  • Live information – for top management on resources on the ground – peaks during festive season.

Solution

  • Shift rostering.
  • Optional holiday.
  • Leave and leave encashment.
  • Attendance reading process – feed thru API / SFTP.
  • Continuous absence to be flagged for action.
  • Training for first x no of days – to handle attendance during this period – flag beyond this period for action.
  • Provision for attendance capturing in the system.
  • Overtime processing.
  • LWOP processing.
  • Disciplinary – Provision to capture disciplinary action and tracking – Letter not generated from this system – reports provision available.
  • Voice of associates – provision for associates to raise their grievances; with work flow facility.
  • Provision for associates to plan their work times; during peak periods; flexi work – this is apart from roster timing
  • Payroll processing

Impact

  • Improved throughput: Application handles around 35000 employees and 100+ mgr. accessing the live dashboards.
  • Streamlined process: Better planning – controls associates schedule and their utilization.
  • Comprehensive cover: Manage absence, attendance, pay granularly.
  • A functional system: Notifications, alerts, and action lists for all roles.
  • Automated: Zero manual intervention for payroll processing.
  • Contiguous: Seamless data flow across systems.