Incorporating AP/AR for a leading E-Commerce Giant in US

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Client Overview :

The client is a leading retail e-commerce giant with its headquarters in US. It is the largest Internet-based retailer and cloud computing service provider.

Definition

  • Accounts Payable
  • Accounts Receivable
  • Cash posting
  • Contact Management

Solution

  • On time processing through Automated solutions
  • Analytics driven decisions
  • Maximum utilisation for productivity
  • Live agent monitoring system & reporting
  • Improve contacts per hour and overall contact rate

Impact

  • TAT reduced to 1 day
  • 99% accuracy
  • Constantly achieved the Productivity target of 99.5%
  • Negative response rate at 35%
  • 100% inventory penetration
  • 76% increase in contacts per hour
  • 2.31 contacts per hour