Client Overview :
The client is a leading retail e-commerce giant with its headquarters in US. It is the largest Internet-based retailer and cloud computing service provider.
Definition
- Accounts Payable
- Accounts Receivable
- Cash posting
- Contact Management
Solution
- On time processing through Automated solutions
- Analytics driven decisions
- Maximum utilisation for productivity
- Live agent monitoring system & reporting
- Improve contacts per hour and overall contact rate
Impact
- TAT reduced to 1 day
- 99% accuracy
- Constantly achieved the Productivity target of 99.5%
- Negative response rate at 35%
- 100% inventory penetration
- 76% increase in contacts per hour
- 2.31 contacts per hour
