Creating material request order in SAP for a major Insurance company in the United States using RPA solution

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Client Overview :

Client is a market leader in P&C Insurance sector

Definition

  • The Material Request department in a major P&C Insurer used to receive multiple material requests on a daily basis that had to be captured into SAP.
  • The emails with excel attachment would arrive at all times and keeping track of them and notifying the availability to the sender was very cumbersome and many requests would slip off the tracks.

Solution

  • Robots would read the emails received, verify the excel attachment, login to SAP, raise a material request, get the request number and notify the sender with the Request Number.
  • In case of any errors or exceptions, that sender would be notified of the same with details on how to proceed further.

Impact

  • Request creation time reduced to 10mins after sending
  • Increased Employee Satisfaction due to quick notification
  • Zero Human involvement – Increased Efficiency & Profits