Business Process Services
Providing Unique Expertise to Achieve Scale.
Our expert teams can be deployed globally to support a variety of customer support functions including call center, finance and accounting, compliance, claims management, and other critical functions.
Digital Innovation With Quality Assurance
We provide highly specialized customer support, functional expertise, automated QA testing and production services and support staff to meet spike demands of your business or leverage the power of global teams to meet business requirements.
We help set up a Digital Quality Assurance platform
leveraging our clients’ industry best practices, tools,
technologies, and partnerships.
CX/UX Assurance
Omnichannel Assurance
Scalability
Security Assurance
We also provide unique testing skills to support various third party applications such as SAP, vertical solutions including P&C third party solutions and various functions including HR, Payroll, Claims, Finance and Accounting, Document Management and Healthcare Claims.
Technology solutions we provide
We Mitigate Risk Using a Proven Roadmap to Digital Transformation
Customer Experience
Finance & Accounting
Credit Risk Management
Compliance Services
Title & Mortgage Services
Healthcare Services
Background Verification
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Why Industry Leaders Trust Quess GTS BPS
- Lean Operation Model and Omnichannel Support
- Analytics-Driven Decision making
- Simplified Delivery With Smart Staffing
- Multilingual & Multicultural Support
- Specialized expertise that can scale leveraging a global team
- Partnership model delivering excellence at a lower price point
How Quess GTS can help your business
Our expert teams can be deployed globally to support a variety of customer support functions including call center, finance and accounting, compliance, claims management, and other critical functions.
Further Read
Digitised the existing calling process to reduce disputes at a lesser TAT.
One of the world’s largest electronic device manufacturers with approximately 1B customers needed to address technical queries from its global clientele. Their existing calling process also needed a revamp.
Featured Partners
Preventing a targeted for a financial services customer.
A financial services company was the target of a ransomware attack via phishing email. The employee thought it was from an authentic source and opened a malicious link. When the link opened, there was an attempt to download ransomware.
FAQ
1 Can BPO services be integrated with project work?
Quess GTS offers integrates BPO service along with Digital transformation services especially for Newco’s, StartUps, Mergers and Acquisitions and other multi-phase initiatives with Spike Needs.
2 What types of BPO services does Quess GTS offer?
Quess GTS offers a wide range of BPO services to support various business functions. Our BPO solutions include: customer support & helpdesk services, back-office operations such as data entry & document processing, Finance & Accounting services including accounts payable/receivable and payroll processing, Human Resources outsourcing, including recruitment & employee administration, IT helpdesk & technical support as well as other customized solution packages.
3 Can Quess GTS handle high-volume BPO requirements?
Yes, Quess GTS is equipped to handle high-volume BPO requirements. Our scalable infrastructure, advanced technology tools, and extensive workforce enable us to effectively manage large volumes of work without compromising quality or turnaround time. We can quickly ramp up our resources and optimize workflows to accommodate fluctuating demands, ensuring seamless delivery of services even during peak periods. We deploy a partner model to establish a flexible resourcing plan to align with key milestones.