AI-Driven Efficiency,
Human-Centric Impact
Redefine Customer Experience:
Where AI Meets the Human Touch.
About Pulse.ai
Customer Experience (CX) is central to creating a distinct advantage. Smart businesses integrate AI into their CX framework to enhance engagement and drive measurable results. Our clients leverage Pulse.ai, an AI-powered CXaaS solution, to transform customer experiences through AI-driven efficiency with a human touch. With 20 years of expertise and over a billion interactions annually—one every three seconds— Quess GTS’s Pulse.ai delivers actionable insights for talent assessment, real-time support, quality management, and operational excellence.
Pulse.ai combines GenAI and Agentic AI, going beyond traditional automation. GenAI synthesizes and generates personalized content across channels, while Agentic AI introduces autonomous decision-making and advanced problem-solving, seamlessly merging AI and human expertise. These autonomous agents initiate and complete complex business processes, coordinating tasks and driving advanced decisions with minimal human intervention.
This unique synergy between AI-driven efficiency and human-centered design enables Pulse.ai to elevate both customer and agent interactions, setting a new standard in autonomous operations and next-generation customer engagement.
Challenges
We Address
Key Benefits
30%-40%
Cost Savings
2x Faster
GTM
50%-70%
Improved Efficiencies
Upto 3x
Growth in Sales
On Demand
Elastic Capacity
30%
NPS Uplift
Download and Discover How Pulse.ai Elevates Your Business
Why Quess GTS?
Quess GTS, for over two decades, has been a trusted partner to global organizations, driving revenue growth, operational efficiencies, and enhanced experiences . We leverage AI-led platforms, data, and technology to help businesses navigate their digital transformation journeys across 20 locations globally. We are committed to continuous improvement and collaborative partnerships as we work alongside our clients to address their unique challenges and opportunities in the digital age.
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