AI-Driven Efficiency,Human-Centric Impact

About Pulse.ai

Customer Experience (CX) is central to creating a distinct advantage. Smart businesses integrate AI into their CX framework to enhance engagement and drive measurable results. Our clients leverage Pulse.ai, an AI-powered CXaaS solution, to transform customer experiences through AI-driven efficiency with a human touch. With 20 years of expertise and over a billion interactions annually—one every three seconds— Quess GTS’s Pulse.ai delivers actionable insights for talent assessment, real-time support, quality management, and operational excellence.

Pulse.ai combines GenAI and Agentic AI, going beyond traditional automation. GenAI synthesizes and generates personalized content across channels, while Agentic AI introduces autonomous decision-making and advanced problem-solving, seamlessly merging AI and human expertise. These autonomous agents initiate and complete complex business processes, coordinating tasks and driving advanced decisions with minimal human intervention.

This unique synergy between AI-driven efficiency and human-centered design enables Pulse.ai to elevate both customer and agent interactions, setting a new standard in autonomous operations and next-generation customer engagement.

Challenges

We Address

Hiring Inefficiencies

Multiple handoffs between Talent Acquisition team and Operations during the pre-hire stage create blockages in meeting business needs.

Training Limitations

Manual creation of static training content is time consuming and effort intensive, and unstructured content leads to gaps in knowledge access.

Integration Woes

Fragmented AI integration distorts data, impairing decision-making and analysis.

Governance and Expense

Excessive manual oversight escalates costs and complicates change management.

Performance Barriers

Siloed workflows and slow processes lead to inferior performance outcomes and inconsistent customer experiences.

Key Benefits

Download and Discover How Pulse.ai Elevates Your Business

Why Quess GTS?

Quess GTS, for over two decades, has been a trusted partner to global organizations, driving revenue growth, operational efficiencies, and enhanced experiences . We leverage AI-led platforms, data, and technology to help businesses navigate their digital transformation journeys across 20 locations globally. We are committed to continuous improvement and collaborative partnerships as we work alongside our clients to address their unique challenges and opportunities in the digital age.